Network Troubleshooting & Consultancy services that take the pressure off your IT team.

When your network is acting up, it doesn’t take long to notice the effects. Whether it’s the flood of support tickets from your colleagues, bosses knocking on your door, or simply the frustration of not being able to do your work, network problems can literally cause your business to grind to a halt.

If you need to quickly pinpoint the root cause of a network issue, our team can help. Since 2007, we’ve been helping organisations across the UK to effectively identify and resolve complex networking problems with our Network Troubleshooting and Consultancy services.

Speak to a Network Specialist

You're looking for a WiFi Survey

Is this because:

Your current WiFi solution is clunky, slow, or not working as it should?

Your business is moving to a new building or office?

You're looking to extend your wireless network?

Or perhaps your physical environment is complex or challenging?

Good news! You're in the right place.

Our comprehensive WiFi Surveys are guaranteed to help you achieve fast, reliable WiFi that you don't have to worry about; because it just works.

Book Your WiFi Survey

We can help your organisation overcome networking issues

Whether your network issues are common or complex, our friendly team can help you put things back on track for your organisation and restore reliability.

Some of the most common problems with networks we can troubleshoot include:

Google Services

As a Google Partner we're clued up in all of Google's services. Whether it's for business or education, we've got the know-how to bring Google Workspace into your environment and help your users to fully adopt Google’s transformative solutions.

High bandwidth usage

Your network can clunk along if your bandwidth isn’t up to task. Downloading large files, hosting shared folders, and consuming video content can create congestion in your network due to high bandwidth usage.

Faulty hardware

It’s a fact of life that sometimes devices just break. Faulty switches, routers, access points and servers can cause network outages, so devices should be correctly configured and tested regularly to ensure things run smoothly.

High CPU utilisation

Elevated CPU usage occurs when there’s lots of activity on your network being transmitted and received. Networks can be overloaded if there’s an influx of extensive traffic, and this puts increased demand on your CPU as it tries to process requests.

Poor physical connectivity

Sometimes a network fault can come down to something as simple as a broken cable. Proper cable testing and management is key to ensure your devices can talk to each other without interruptions.

Network configuration errors

If you’ve recently started managing a new network, or you’ve made some recent changes to your IT systems, outdated network configurations can create issues if left unchecked.

No matter what problems you may be experiencing, we can help you to uncover the cause and put things right, so you can restore confidence in your organisation’s network.

Get a second opinion on your network with our Networking Consultancy services.

If your network is continually letting you down, you might be scratching your head about what to do next. Our team can help you figure it out, with a range of consultancy services designed to give you the help and support you need to improve your organisation’s network:

Network Assessment, Planning & Design

• Assessment of current network infrastructure.
• Network Design that meets your specific business requirements.
• Future planning to support network scalability and growth.

Network Implementation

• Deployment and configuration of network hardware (routers, switches, access points).
• Setting up network protocols and services.
• Streamlined provisioning with Switch-On Services.

Network Optimisation

• Identification and resolution of performance issues.
• Optimisation of network traffic flow.
• Fine-tuning network configurations for better efficiency.

Network Security Assessments

• Identification of security vulnerabilities and exploitable networking flaws.
• Benchmarking compliance against security best practices and industry standards, such as Cyber Essentials.

Wireless Networking

• Planning, design, deployment, and securing of wireless networks.
• Conducting WiFi site surveys to guarantee optimal coverage.
• Managing interference and optimising performance.

Network Monitoring and Management

• Implement and monitor solutions that track network performance.
• Managing and troubleshooting network issues.
• Proactively addressing potential problems.

Cloud Networking Integration

• Integrating on-premises networks with cloud services.
• Designing hybrid cloud architectures.
• Ensuring secure and efficient data transfer between on-premises and cloud environments.

Disaster Recovery and Redundancy

• Developing strategies for data backup and recovery.
• Implementing redundant systems and failover mechanisms.
• Planning for business continuity in case of network failures.

Documentation and Training

• Creating network documentation for configurations and processes.
• Providing training for IT staff or end-users on network usage and troubleshooting.

Vendor Management

• Evaluating and selecting network hardware and software vendors.
• Managing relationships with technology vendors.
• Staying informed about new technologies and updates.

Compliance and Regulation

• Ensuring that network infrastructure complies with industry regulations and standards.
• Addressing legal and regulatory requirements related to data protection and privacy.

What Our Clients Say About Us

For over 16 years, we’ve been trusted by hundreds of organisations in the UK and beyond to deliver Network Troubleshooting & Consultancy services that deliver results. Don’t just take our word for it, though:

⭐⭐⭐⭐⭐

“I'm not one to usually write reviews but Haptic are truly deserving of one! They're a knowledgeable, down to earth bunch who are always happy to help - no matter how big or small the issue/query may be.”

Daniel Mabbott, Tech Services - Chartered Management Institute

⭐⭐⭐⭐⭐

“Absolutely cracking IT company, services and people. They never over promise but always over deliver. It is so refreshing to feel valued as a customer and not like you are just another number. It is rare these days to always have a knowledgeable member of staff available to answer any questions rather than dealing with a bot. Thanks Haptic Networks and all the team for being exemplary!”

Penny Tyler, Development Officer - IWF

⭐⭐⭐⭐⭐

"We used Haptic Networks to check our networking environment and ensure we had everything configured correctly. They found a few tweaks that could be made and provided all the technical assessments for us to make the decision ourselves. Will definitely be using them again for the weird and wonderful networking issues that businesses encounter."

James Bousfield, Operations Manager - Moof IT

Book a network consultation

Got a network issue and don’t know where to start? Contact our friendly team today and let’s put your network back on the right track:

Call us now: 01536 316870

Send us an email: hello@haptic-networks.com

Or fill out this form and we'll get back to you as soon as possible.